Fandom On Film

Video outputs from our ESOMAR award-winning work for Twitter...

Among plenty of Crowd DNA highlights in 2015, a particular biggie was winning ‘best paper‘ at ESOMAR’s global conference in Paris, for our work with Twitter. ‘Future Fan’ explored the evolution of the music fan; also the meaning of fandom more generally; the relevance for brands and the role of social media.

One of the outputs from the project was a 12 minute documentary that we created, celebrating the energy of fandom and revealing exactly what makes fan communities tick. That video is currently outside of the public domain, used by the teams at Twitter, but we can show off this two minute edit, which focusses on how Twitter has reshaped the universe of music fandom.


Much whooping and suchlike at Crowd HQ, as we picked up the prize for best paper at ESOMAR's global conference in Paris, for our exploration of music fandom with Twitter...

The judges recognised ‘Future Fan’ as a piece of work that is as intelligent as it is colourful, combining cultural analysis with interviews (experts and consumers), case study evaluation, ethnography, quant and a fast paced What If session (wherein creatives and strategists were tasked with imagining how big events in music’s history would have played out differently had social media existed then).

We identified three ages of fandom, looking at the commonalities and differences in each, including in how the media has reported them and interest shown by brands. We highlighted how community dynamics have become more complex and how the relationship between fan and fan object (ie the band or artist) has changed. Next to a broadcast-quality documentary film and punchy headline findings (‘the tweet is the new autograph’) the work also offers brands a set of strategic and tactical guidelines for how to engage with fans.

Particularly massive well dones to all involved! And huge thanks, of course, to Twitter!



Meet the generation who'll become teenagers from 2023 onwards; who'll be living into the 22nd Century; and who'll be forming their identities in ways unknown to ourselves...

We’ve been exploring what the lives of so called Generation Alpha will be like of late. We can gas on about this topic for ages (and indeed we did here) but, if your time is short, here’s a nifty little video that explains plenty.


‘Bringing research to life’ - a term that’s used regularly but elaborated upon rarely. First published in AQR's In Depth magazine, Crowd DNA's Andy Crysell explores how insight can start to live and breathe within complex company structures...

Current industry debate on how to optimise the role played by insight is largely polarised between the input and output ends of the work: between how we get the data in the first place and what emerges in the end place. Tangible steps forward are being made at the input end – specifically via a raft of tech-led means to in-the-moment interactions – and the sense is that there’s plenty more to come on that front. Laurels, it’s safe to assume, are not being rested upon.

But at the output end? Here the advances are harder to define. Progress seems to have largely stalled with the vague notion of ‘bringing research to life’, a term that’s used regularly but elaborated upon rarely. What does it mean exactly? Often it is hard to tell. Perhaps it means making films to a higher standard than that which may previously have been expected of a research agency. Maybe it’s about creating more visually striking slides; the kind you might more normally expect from a creative agency.

These are good things to do, for sure, but hardly represent a great leap forward. The sentiment here is still of something to be delivered, dropped off and left with the client. Prettified but still passive in mode.

Clients across multiple categories, from businesses of all sizes, are starting to articulate a need for something more palpably living and breathing; for work that more overtly switches from the passive mode. The language most often used reflects a need to ‘democratise’ research; ‘socialise’ it; enable it to go ‘viral’.

This demands a more concerted resetting of industry norms by agencies – to a user centric approach of the kind we remain far better at recommending to our clients than implementing ourselves. But, as much as agencies love to wring their hands and bemoan their collective shortcomings, this is more particularly an issue for those who are client side to contend with. We, at agencies, can empathise with the issues, learn to understand them and point to fresh approaches – they can much more readily set bold new agendas.

In speaking to three client side senior insight people, the strongest themes and/or areas of consensus were as follows…

Sure, continue to ‘bring research to life’ but embed much more purpose in the prettifying. Genuinely editorialise the work, with a heightened comprehension of what that actually means. Begin to visualise what it looks like if insight, or the content derived from insight, starts to flow through a business – how do you get to that; what’s the practical way to achieve this? Build into the work a cultural relevance to the stakeholder audience – wrap the business relevance within that cultural relevance. Begin to picture insight as something owned by the end users, by those outside of the research department; as something that those end users are allowed – and, vitally, feel allowed – to modify further and to build upon. See insight as something that’s disseminated peer-to-peer; not from on-high. Stop hiding behind methodologies and embrace the notion that everyone within a business is, in their own way, both very insightful and very capable of gathering insights.

Martin Vovk from Sony Music, says: “Our challenge is trying to ensure that the tap’s always on – if you run a great workshop or consumer session you get this fantastic halo of engagement from everyone involved – it can sometimes even last weeks after the session. But doing that once every six months or year isn’t really enough.

“What it all comes down to is avoiding being a ‘push’ service,” he adds. “I think we’d all agree that insight works best when it’s a collaborative process that everyone’s bought into. Mandating it from the top down is valuable in some senses but can be damaging in others – our philosophy is that we want to encourage people to understand the value of insight and to start asking us for useful stuff – we don’t just want to be sitting here centrally, pushing irrelevant things at people that they aren’t interested in.”

Paul Woodhouse, director of brand research at The Walt Disney Company, builds on this theme: “For insight to become truly viral it needs advocates, and advocates are bred from active engagement, inclusion and being part of the solution. Is it practical to think of insight as being something owned by stakeholders outside of the insight department – something that’s handed over to them to shape further? It is, and I absolutely believe this should be the case.”

“Insight teams should make it a mark of success when stakeholders are able to successfully challenge them with their own information and interpretation,” believes Thomas Armstrong, director of insights and innovation at SAB Miller. For him, it’s not just a case of opening up the inner workings of research to other departments, but ensuring those in research are making more concerted efforts to understand exactly what makes other functions within the business tick as well. “It isn’t simply about getting others to understand what we do – we need to be getting our hands dirty, understanding the challenges of sales teams, operations, finance and so on.”

Martin Vovk concludes: “If non-insight folks think of us as a central department laying down instructions and ‘telling them what the consumer wants’ it’s very easy for them to become cynical and disengaged. If instead we try to position ourselves as offering interesting routes into the world of the consumer that are not closed experiences bound by facts and rules, but actually creative fuel that leads to inspiration and ideas, then I think we’re starting to get people excited. And once you get to that point, people also feel empowered – what you’re presenting isn’t a mysterious black-box approach, but something they’ve actually seen that they can do and understand themselves.”

While the opinions being offered here are of course diverse and reflect different category needs, what’s most striking and consistent is the sentiment around trying to tackle old problems in new ways. There’s less emphasis on the oft stated and longstanding challenge of how to secure insight a place at the ‘top table’ in businesses, and much more on ensuring that the advocates of insight can be found across all departments, at all levels of seniority, suitably informed and authorised to take the work in the direction that works best for them. And this, ultimately, is what we should really be getting at when we talk of bringing research to life…

Read more from the AQR’s In Depth Spring 2015 edition.

How We Socialise Insight

Here's a video we've made to show off some of our approaches to creating content from and, ultimately, socialising insight...

While there’s a lot of industry talk about ‘bringing insight to life’, we don’t think there’s much quality on show at present. And even when the content created from the insight does reach reasonably high standards, there’s often not so much thinking on show around quite why content has been created and if it’s really connecting with the target stakeholders in the required manner.

So for us it’s as much around understanding how businesses function, how best to socialise insight, as it is about actually creating the content. We look to explore and visualise what it will look like if insight, or the content derived from insight, starts to flow through a business; how we can wrap the business relevance within all-important cultural relevance; how insight and the recommendation derived from it can be seen as something that’s disseminated peer-to-peer; not from on-high.

We hope you like the vid, and if this is a topic you’d like to discuss further do shout