We’re seeking one to join our Hoxton Square team, leading key projects in categories such as alcohol, retail, fashion and FMCG…

Cultural insights and strategy agency Crowd DNA is looking to recruit an associate director to join our London team, working on fabulously diverse and exciting projects for some of the biggest names around. The briefs we get are amazing – truly at the intersection of culture and brands. We want someone who can bring both provocative thinking and total diligence to this type of work.

You will report to one of our two strategic insights directors – thus playing a vital role in developing one of our two core workstreams. You will run priority projects, design approaches, respond to briefs and helping to manage and mentor the wider team. Here’s what we’re looking for:

– We’re keen to see experience in some of the following areas – fashion, alcohol, FMCG, retail, travel, autos

– You need to have the confidence and necessary experience to take the controls of large and sometimes complex projects

– And you’ll do so in a way that means you get the best out of the wider project team, ensuring we are collectively diligent and creative in equal measure

– Being able to point to particular experience in comms and brand development work will be a major asset; and an ability to engage credibly and strategically with senior client teams around these topics

– Demonstrating experience of working on multi-market projects is important

– Also of working on high quality proposals – plus a demonstrable interest in devising strategies for bringing new clients on board and bolstering existing client relationships

– An interest in trends and the type of brands and challenges that Crowd DNA gets involved with (look around this website if you need more of an idea) is a must, as is evidence of how you’ve met business challenges in the past

– We don’t necessarily expect you to have ticked off every one of the research methods we deploy at Crowd, but a broad swathe of experience in different techniques is expected

– Showing you can be creative with research and have the confidence to engage clients through exciting debrief approaches, including high grade workshop facilitation, is a must

– We want someone who’s enthusiastic about the idea of working alongside strategists, writers, film-makers and designers

– Moreover, we anticipate this role going to someone who fully appreciates – and indeed relishes the fact – that the world of ‘market research’ (we don’t much like that term…) is fast changing, and that factors such as strategic thinking, stakeholder engagement, storytelling and innovation are key to the future of this industry.

The role comes with a competitive salary and benefits, plus clear paths to promotion and to new opportunities. We anticipate you’re currently working in an insight agency, in a SC/RM role, or similar; perhaps already as an AD but looking for something new. It’s an entrepreneurial and energised environment, fast paced and collaborative. If you fancy working in a place where setting the agenda for the future of cultural insights and strategy is coded into the culture, please do get in touch, providing a covering letter and CV in the first instance.

We’re shaking things up at our next Rise breakfast event, with a panel discussion exploring what cultural relevancy means for brands...

Date: June 28

Time: 8.15am-9:30am

Location: Crowd DNA, 5 Lux Building, 2-4 Hoxton Square, London, N1 6NU

We’re running what’s set to be a lively and inspiring panel session on June 28, exploring what cultural relevancy means for brands.

Our view? That cultural relevancy is a stand-out marker of brand health and of future potential, but will our panellists agree? And, if so, how exactly do you achieve the oft-debated, but ever elusive, A word: authenticity? What’s the difference between cultural relevancy and brand purpose? Assuming not all brands can become as culturally iconic as, say, Nike, what should they be aiming for instead? And how do you explain the importance of cultural relevancy to those who might consider it all just a bit too fluffy?

Join us for cultural conversation, plus the all-important coffee and croissants. To come along, please contact Pauline Rault and feel free to pass this invite on to colleagues too.

Our panellists:

Dr Matilda Andersson – managing director of Crowd DNA London, Matilda guides our team of trends specialists, researchers, strategists, designers, writers and film-makers in creating culturally charged commercial advantage for the world’s most exciting brands. Prior to Crowd DNA, she worked in senior strategy roles at the BBC and BBC Worldwide.

Marisa Brickman – commercial director at NTS Radio, Marisa is at the sharp end of forging links between brands and damn fine music culture. Before NTS, her roles included director of cultural insights at Saatchi & Saatchi, global head of brand communications at Diageo and festival director at Moogfest.

Stephen Greene – founder of convention-breaking volunteering movement RockCorps, which he describes as a pro-social marketing and entertainment company, and chairman of the National Citizen Service, Stephen is sure to bring a social cause and brand purpose angle to the debate.

Nina Manandhar – photographer, curator and author of the highly regarded ‘What We Wore’ visual record of UK street culture, Nina will offer us the creative’s perspective. Next to editorial work for the likes of i-D and Vogue, she collaborates with brands and organisations such as Nike, adidas, Tate and the British Council.

Phil Teer – former CSO at both St Luke’s and Brothers & Sisters, Phil is a strategy consultant and author. He’s masterminded culturally on-point campaigns for the likes of IKEA, Emirate Airlines and Coke. In his upcoming book, The Coming Age Of Imagination, he explores if automation and a universal basic income will lead to an explosion in creativity.

Chaired by: Andy Crysell (Crowd DNA group managing director).

Watch the video trailer below:


How to tackle trends

Tips and tricks from our Rise masterclass all about how to spot, track and work with trends...

At our latest Rise session in London, strategic insights director Laura Warby and senior consultant Berny McManus unravelled the tricky world of working with trends. While, for many, trends are still a bit of mystery (and sometimes difficult to justify the ROI), mapping and tracking cultural shifts is central to the work we do at Crowd.

Trends not only help us understand more about the brands and consumers we work with, but also where everything fits into the bigger picture – and, therefore, where opportunity and potential advantage may lie. Laura and Berny used the example of whether a premium beer could survive in its category, if the ever-changing concept of ‘premium’ wasn’t paid attention to? Chances are, it wouldn’t.

Similarly, in our culture of constant change, differentiating between a fad and actual societal progression has never been so important. Our presenters offered a stream of useful definitions and categorisation tips on how to spot meaningful shifts in consumer behaviour. Asserting that trends are far from ‘fluffy’, they also distinguished between residual, dominant and emerging expressions to refine things even further.

Three key macro trends were then highlighted and explored, taking into account their drivers and how they currently manifest within culture and brands, namely: digital decentralisation, radical benevolence and intense-inclusivity. The session then wrapped up with a set of tricks for working with trends; including a useful analytical framework and, once you’ve spotted a meaningful trend, tips on how best to track it and apply it within a business.

Thanks to all that attended and joined the conversation. We’ve wrapped up the key takeouts into a digital magazine, available to download here


Sensorial Design

We were joined by Kate Nightingale, consumer psychologist, lecturer, founder of Style Psychology and part of CrowdStars, our own network of thinkers, influencers, creators and culture-shapers...

Kate Nightingale works with fashion retailers, property developers, luxury brands and restaurant owners to develop engaging and meaningful brand experiences. Last week she popped into Crowd HQ in London to help us gain a deeper understanding of our subconscious minds and challenged our thinking on sensorial design one sense at the time.

What is an experience anyway? Experiences aren’t just things we do because brands want us to act in certain ways. Experiences are the sum of our actions and the feelings that they trigger. Experiences can last for years or be over in a second, leave long lasting emotions, or just be a fleeting feeling of pleasure, like the sun touching your skin. An experience is all the moments in between the times we interact with brands, everything that evokes and leaves an impression in our daily lives.

We’re humans not consumers. By focusing on people as holistic beings, brands can create more meaningful interactions, which take into account people’s actual behaviours. As humans, we rely on our subconscious mind to process data and make millions of micro decisions every single minute. We are influenced by: evolutionary factors, cultural, social and individualistic influences. Brands often pay a lot of attention to people’s individualistic preferences, but forget the evolutionary influences determined by the subconscious mind.

There’s a sixth sense. Key to tapping into human decision making is harnessing the senses. We have an innate preference for round shapes since when we were infants. And we make more impulse purchases (like ordering another Negroni at the bar) in dim lighting. A sense that we often forget is bodily sensation. Soft seating gives an impression of a friendly and approachable brand and rough surfaces makes us feel more empathetic towards others.   

Safety first and then appeal to pleasure. You can create a feeling of safety by inviting consumers to give a big teddy bear a hug. That’s what the owners of Loaf Sofa did to encourage their customers to make the big decision to pay for a high ticket item in their store. Once the basic needs of safety have been met, brands can focus on creating a pleasurable atmosphere. A simple trick: research shows that single aroma smells in stores increases sales by 32% and shorten people’s decision making by 40 seconds.  

Kate finished off her talk by encouraging us, as cultural insights specialists and strategists, to encourage the brands we work with to pay closer attention to the subconscious and sensorial aspects of their spaces both on and offline.

New Roles Round-Up

Here's a round-up of the current openings at Crowd DNA...

Associate Director (New York)

A key senior role in our fast-growing NYC business. More info here

Associate Director (London)

Leading and designing projects in categories such as alcohol, retail, fashion, FMCG and media. More info here

Qual/Trends/Innovation Executive (London)

A fantastic entry-level opportunity in our Hoxton Sq office (French speaker required). More info here

Senior Strategist (London)

A brand new role at Crowd DNA, bringing exciting new dimensions to what we can offer our clients. More info here

Director – Creators & Influencers (London)

An exciting opportunity to join our Hoxton Square team, working with creators and influencers. More info here


We're looking for someone to come on board in London, to get stuck in and learn plenty about project design and building client relationships...

As a business and strategy intern, you’ll gain fast-track experience in what makes agencies and clients (across sectors like social media, tech, alcohol, fashion retail) tick. You’ll get to work across a number of different areas of Crowd DNA, from helping develop new client relationships, to understanding market trends and their commercial value, to getting involved in exciting insight and strategy projects for amazing brands across multiple markets.
To join us for a three month internship, you’ll need to be someone who is:

– Smart, positive and commercially savvy

– Seriously pro-active, quick at taking on new challenges and a creative problem solver

– A confident, first rate communicator (both verbal and written)

– Able to work autonomously as well as part of a team

 To apply, please contact Laura Warby

City Limits

Introducing City Limits, a series of pieces from Crowd DNA exploring the global urban experience...

At Crowd DNA, cities are central to our work. Projects take us to many of them worldwide; briefs often seek to understand how people experience these complex spaces, or where the global commonalities of urban living give way to local nuance and unique challenges. It’s through cities that we find meaning. And, in a time where the global urban population is growing at around one million people each week, cities matter now more than ever.

Which takes us to Crowd DNA’s City Limits: a series of pieces in which we’ll explore these ever-growing hubs of humanity.

Join us as we take a view on the growing loneliness epidemic, how brands represent the urban experience, trends that are shaping the city of today and what our cities will look like by 2060.

From our city to yours, welcome to City Limits. Volume One is available to download here.

Watch the video trailer below: