Crowd Labs, Crowd DNA’s training programme, has evolved over the years, supporting our team to hone their craft at delivering culturally charged commercial advantage for our amazing clients. Laura Warby explains…

One of the things we’re proud of at Crowd is our learning culture, where we celebrate curiosity, nurture open-mindedness and critical thinking. We’re lucky to have an ambitious team that embodies this mind-set, a team that takes personal and professional growth as seriously as we do. So it’s only fitting that we have a training programme – Crowd Labs – to match. 

The format of our training is varied, encompassing more formal sessions, as well as learning-on-the-job. A large proportion of it is delivered by in-house experts. Within our team there exists hundreds of years of experience across a dizzying array of skill-sets. From researchers to strategists, PhD doctors to journalists, creative storytellers to project managers and everything in between.

There’s no-one better equipped than our team to deliver our core capabilities training – they know their trade, they know Crowd, and they know our people. We don’t stop there, though. Where we think we can add an extra sprinkle of inspiration, we’ll invite external speakers to mix it up. 

As we get stuck in to 2022, we’ve already had some brilliant sessions: 

Group managing director, Matilda, kicked the year off with her Nailing Client Management training – an interactive session where she shared some words of wisdom about how to build trusted partnerships with our clients, leveraging her 10 years of experience client-side before she moved into the agency world.

MD of our APAC offices, Elyse, talked us through Getting Analysis Right – addressing tensions like ‘analysis paralysis’ when faced with huge quantities of unstructured data, and offering solutions for a more methodical, unbiased approach to making sense of it all and arriving at focused and critical strategic thinking. 

Our head of people, Alex, recently delivered a session on The Art of Giving & Receiving Feedback – an incredibly important skill-set but also one that’s difficult to get right. Too soft – you might not recognise it’s being given. Too direct – you run the risk of causing defensiveness, ultimately losing impact. Alex helped us with some practical formulas and tips and tricks to ensure it lands in the right way – be it day-to-day or via annual reviews. 

Finally, our first guest speaker of the year was author, distinguished toastmaster, communication coach and founder of Now You’re Talking, Lyn Roseaman, who ran a series of masterclasses & workshops around Presentation Skills. Having previously worked in the insight world for over 30 years, Lyn was able to tailor sessions perfectly to fit our teams’ levels and needs, giving us expert guidance and practical techniques for landing our work with greater confidence and impact. 

With a pipeline of other exciting training sessions already in the diary, we’re looking forward to continuing our strong start to Crowd Labs 2022. Our sights are set on building a best-in-class training programme that helps our team attain a unique and competitive skill-set, one that nurtures both professional and personal growth.