Our editorial insight series, Club Free, meets people who don’t fit neatly into segmentation tick-boxes. Here Global Managing Director El Pigram gives some tactics for brands to meet them outside of these…  

Club Free Issue One, download it here. 

At Crowd, we believe that change presents opportunity.   

Our latest editorial insights series, Club Free, is about groups seeking a new way of thinking about their individual liberty. It’s not freedom that’s unchecked or selfish: we talked to people who are providing each other with the support, empathy and community to exercise their freedom effectively.   

In chapter two: The Financial Outsiders, we heard from a community-minded group living and giving outside of elitist money systems. 

Subverting Status.  
As chasing down those traditional milestones of (ultra) wealth become less ‘shiny’, how do we think about new articulations of (and ways to cater to) age old social identity needs like ’status’, ‘reward’ and ‘discernment’? It’s not that this audience aren’t seeking all the good stuff that once came with splashing cash – self-gratification, community validation, recognition – but instead they’re more choiceful in how they fulfil these desires, with the act of giving (rather than receiving) hitting that sweet spot. 

Values over value. 
You can’t put a price on happiness. Cliche, and a bit (to use a Gen Z word) ‘cringe’ – but for many this rings true more today than ever before. Rather than play by the rules of a game that’s rigged against them, young people are forging their own way of earning (figurative) wealth – by doubling down and focusing on their values, rather than their earning potential. It’s not that they don’t value work, they just don’t see work as a fair value exchange. Which poses an interesting question to us as marketers, strategists, employers – how do you define, create and communicate real ‘value’ to an audience who interprets it in a fundamentally different way? 

(More) Radical Honesty.
Radical honesty has been a thing for a while. Honest brands that ‘say it how it is’ connect with an iconically millennial sensibility (I’m looking at you, Ryanair, KFC & Pot Noodle ). Emerging audiences are however encouraging us to move a step further, from saying the unsaid – to doing the unexpected; supporting people and communities in ways that genuinely benefit them. What our Financial Outsiders are calling for isn’t about CSR, it’s about putting an end to gatekeeping that upholds the imbalance between the haves & have nots through creating spaces and cultivating (branded) communities that facilitate the greatest kind of wealth distribution – knowledge. 

Learning about The Financial Outsiders is part of our commitment to look at (and be inspired by) groups of people who don’t fit neatly into tick-boxes, well trodden segmentations or traditional pathways.      

We hope you find these stories interesting. And please do feel (yes) free to reach out to the Crowd DNA team to explore how this type of thinking could apply to your brand challenges.   

Club Free Issue One, download it here. 

Can sport provoke positive change? In our recent Future Of Sport survey we looked at how it is playing out with the major forces – from sustainability to fandom – and where sport is changing the rules, for good… 

Sport is at its best when it is inspiring us, and we found plenty to be inspired by in our Future Of Sport Survey. We wanted to find out how sports has the power to challenge attitudes around the major forces of Inclusion, Equity & Diversity, Sustainability, Performance & Success, Game Play and Fandom. We used these cultural shifts as a roadmap to what sports might look like for tomorrow’s players and fans.  

For the full survey on The Future Of Sport, contact hello@crowdDNA.com 

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In this survey, we got to interesting provocations around:  

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For the full survey on The Future Of Sport, contact hello@crowdDNA.com 

Our editorial insight series, Club Free, meets people who don’t fit neatly into segmentation tick-boxes. Here Global Managing Director El Pigram gives some tactics for brands to meet them outside of these… 

Club Free Issue One, download it here.

At Crowd, we believe that change presents opportunity.  

Our latest editorial insights series, Club Free, is about groups seeking a new way of thinking about their individual liberty. It’s not freedom that’s unchecked or selfish: we talked to people who are providing each other with the support, empathy and community to exercise their freedom effectively.  

In chapter one: The Poly-Normals, we heard from married couples, young daters, content creators and community spokespeople in the US and UK who by choosing to engage in multiple romantic relationships make room for more creativity, more sharing and more openness. 

1. Purposeful Pleasure.  

At the core of polyamory is a celebration of meaningful release; the idea that ‘letting go’ (of stereotype or expectation) doesn’t need to be a reckless act that compromises our values or the things we hold important.  

How can we create moments or new messages that lean into conscious, deliberate joy without the underbelly of guilt, shame or judgement that often comes hand in hand with prioritising our own enjoyment. 

2. Breaking the stalemate. 

Increased understanding of intersectionality, greater social recognition of non-binary identities and a growing community of people reimagining sex and relationships. These movements don’t exist in isolation – and all point to a need for less dualistic thinking. Culture is messy, people are messy and adopting a ‘this or that’ view on how people go about life is increasingly inaccurate (and unproductive).  

How can we reframe how we understand our audience, and how we craft our strategies to connect with people in ways that are less monolithic? 

3. Unzipping our assumptions 

Of course, not all relationships down the track will look like this. But it does suggest that there’s a growing schism between old and new ways of thinking. How can we help to challenge how we think about (and cater to) family and community? 

Learning about The Poly-Normals is part of our commitment to look at (and be inspired by) groups of people who don’t fit neatly into tick-boxes, well trodden segmentations or traditional pathways.     

We hope you find these stories interesting. And please do feel (yes) free to reach out to the Crowd DNA team to explore how this type of thinking could apply to your brand challenges.  

Club Free Issue One, download it here.

Introducing Club Free – our new series to share the stories of people who in many ways represent freedom coming back on track…

Club Free Issue One, download it here.

A bold claim, but we’re going with it. We’re taking Freedom back – celebrating manifestations of it that are about community and shared responsibility rather than purely self-interest.

This editorial insights series will share the many positive and motivating stories emerging from people getting to live their lives just how they want to live them (and therefore more brands needing to move on from squeezing people into old fashioned little boxes).

Chapter One, The Poly-Normals & Chapter Two, The Financial Outsiders

First up in Club Free, issue one, The Poly-Normals and The Financial Outsiders. The former: a set of people changing sexual relationships for the better, for all; the latter: an equally community-minded group living and giving outside of elitist money systems. Brought together: clear signals of just how far and wide our Club Free adventures can take us.

We hope you find these stories interesting and inspiring. And please do feel (yes) free to reach out to the Crowd DNA team to explore how this type of thinking could apply to your brand challenges. 

Club Free Issue One, download it here.

Though this is issue one, we in fact trialled some freedom material in a rather good webinar last summer – you can download our Reframing Ageing APAC and Un-Dependents reports here and here. 

Stephanie Winkler, Head Of Agency (APAC), spoke on how brands can hold deeper meaning in people’s lives at the Spikes Asia creativity event

This week, we were lucky enough to open Spikes Asia in Singapore. But why is a cultural research consultancy opening Asia’s biggest festival of creativity? Because brands live in culture. They have no say in it, they just do. And all brands can be culturally aware, culturally competent, and above all culturally relevant. 

By focusing on the forces shaping the way that people think, feel and act, we can future proof brands in a way that is really powerful, and holds deeper meaning in people’s lives.

That word – people – is really important here

Brands come to us constantly, asking about how to connect with ‘consumers’ through culture. They look at it from the outside-in. They look at ‘culture’ as a product, to be ‘consumed’ passively by their audiences. But culture is created by people – and people are so much more than the sum of what they consume. People are messy. Culture is messy. And it’s getting messier by the day with Polarisation – from being pitted against each other, Atomisation – we’re living in echo chambers of one and Fragmentation, when no ‘single truth’ exists for anything any more, even in the causes we agree on.

It’s messier than ever, but we have tools to unpick it…

So how do you work with culture in a world where culture is messier than ever?  We opened the festival in Singapore by sharing four principles of working with culture. We use these in our work at Crowd DNA daily, to help create cultural advantage for the brands we work with – across Asia, and across the world.

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Decoding culture

We start with stories. We immerse deeply with people from all walks of life, and follow them about their everyday lives, pin-pointing the human tensions so we can ask how to help them with that.

Read more here in our thought piece about the tension with globalism in Asia and the role of bringing local voices to the world stage through Local Love.

Challenging culture

A common issue brands experience when working with culture is taking trends at face-value. By challenging them instead, we can unlock new ways for brands to play in cultural trends in a way that is more meaningful. We learned more about this when we explored the global megatrend of nostalgia with Snap APAC at the outset of 2024. It spotlighted a flip side to watch out for when it comes to nostalgia – ie, it threatens originality, pushes new ideas to the fringes and expands the creation of the ‘now’ in favour of focusing on the ‘then’.

Reframing culture

We zero in and question common assumptions, myths and insights. Last year we explored one that is permeating Asia: The myth (and the focus) on audiences getting younger and younger. We explored how that’s far from the whole story. There are audiences across APAC who are getting older, and we’re facing a poverty of insight about what is going on in the cultural lives of people outside of the ‘Gen Z’ bubble.

Creating culture

This is where we ultimately want to get to – as brands, creators, marketers, strategists. And ‘connection’ with consumers is key to building culture from the ground up. We can learn about this by seeing it in action with the ironed-down mechanics of ‘fandoms’ across Asia – where creating a reciprocal connection with fans is at the centre of the cultural strategy rather than leveraging it. 

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This is just the tip of the iceberg. To find out more about how brands can work with culture (and to unlock new avenues of commercial advantage for your brand) – just ask us. If you’d like a run through of the Spikes Deck, we can organise that with you too. 

Cultural insight and creativity may at first seem unrelated. But they’re more alike than you think. Thank you Spikes for seeing this, and having us on board to open the festival in Singapore in 2024.

In a chaotic cultural landscape, Crowd’s Rachel Rapp and Amy Nicholson present three mindsets that create opportunity in uncertainty…

The last few years have been turbulent across the globe. From climate paralysis and political fatigue, to the cost-of-living crisis and the impact of AI, chaos has become the new normal. Finding what’s good in permacrisis – Collins’s Dictionary word of the year, 2022 – can feel overwhelming.

Luckily, at Crowd DNA, we’re partial to a bit of chaos. As our fundamental human needs shift in response to uncertainty, how we interact with brands also changes, and we think that creates opportunity. Using trends analysis, semiotics and conversations with our KIN network, we’ve identified three mindsets that brands can adopt to make sense of the mayhem. These are: hand holding, distracting, or embracing uncertainty. 

You can get a taste of how to execute against each mindset below. It’s our introduction to how brands can show up for consumers in these incalculable times. There are certainly more mindsets out there to be defined – but we hope these begin to inspire you to think about what’s right for your brand. 

Three Mindsets To Meet Shifting Human Behaviour In Uncertain Times

1. Hand Holding 

Hand holding plays into our human needs for comfort and security. The trick is to offer reassurance and stability by grounding your brand’s touch points with scenes of everyday reality, universal experiences and simple language. While we typically see hand holding in fintech, banking and insurance (industries that are looking to support consumers during the cost-of-living crisis), we’re now seeing brands from other categories presenting themselves as reassuring and stable, too.

Hand Holding: How To…

_Dial up references to familiar rituals. We see this mindset in the Food Love Stories campaign from UK supermarket chain Tesco, emphasising everyday realities – eg a family barbecue. Meanwhile, at London Fashion Week, Burberry took over a London cafe to serve up comfort food (a surprising collision of egg and chips and designer fashion). Both brands are speaking to the need for security through relatability. 

_Incorporate community values and the idea of coming together. The Levi’s 2023 campaign was about people gathering at a funeral in their trusty 501 jeans, with themes of togetherness, support, and to give a sense of belonging.

_Offer a casual, friendly tone of voice. Ganni’s use of informal emoticons suggests a relatable, peer-to-peer relationship with consumers, while Ikea’s language of togetherness creates a sense of camaraderie that cultivates trust and connection.

2. Distraction 

There’s often a craving for distraction from the uncertainty, and brands can offer this with momentary escape. Playing with time – harking back to simpler eras, using nostalgia, or transporting us toward a brighter future – are key tropes within this mindset. After all, an escape from the present is the ultimate distraction from uncertain times. 

Distraction: How To…

_Emphasise intentionally retro aesthetics and allude to nostalgia. The latest design for toaster pastries, Pop-Tarts, is a nostalgia trip back to their iconic 1960s packaging, allowing consumers to be distracted from uncertain times with comforting memories of the past.

_Tap into the surreal. The wellbeing supplement brand, Dirtea, evokes dreamscape imagery that defies reality with a product that actually levitates and positions itself as a portal to a utopian world that distracts from the uncertain present by letting consumers escape.

_Reference futurism through digitised worlds. Coca Cola has catapulted us to the year 3000 with their new release that allows a taste of the future, created using AI, all while using 2023’s Colour of the Year: Digital Lavender. This emphasis on futurist realities invites us to disengage from the present moment.

3. Embracing

This is where brands are really getting stuck into the mess by either doubling down on difficult topics, or making light of uncertainty with relatable humour. Here, we see brands lean into the chaos, by being on the consumer’s side as they find light in the darkness. And, in the more extreme examples, challenging the status quo by forcing the audience to confront an uncomfortable and uncertain future. 

Embracing: How To…

_Get people laughing by playing with the bizarre. Heinz has released its first global ad campaign in 150 years celebrating ‘irrational love’ for the brand, like the idea of putting ketchup on ice-cream, or Heinz tattoos. Elsewhere, product comparison website, Compare The Market uses a witty tone of voice to parody the temperamental British weather. Both are finding humour in the unpredictable.

_Lean into the confrontational and uncomfortable. Balenciaga’s Mud S/S 2023 showcased a dirty, post-apocalyptic world, while Isamaya Beauty has recently presented an extreme otherworldly makeup style. These encourage us to rethink our current way of living by physically immersing us in the darker side of uncertainty.

_Reframe the narrative around uncertainty. The travel planner service, Journee Trips, plays with the language of excitement and mystery to maximise the idea of discovery and adventure; celebrating not knowing your destination until you reach the airport.

Which uncertainty mindset best fits your brand? Or do you tap into another mindset altogether during these turbulent times? To find out more about the opportunities within chaos, please get in touch.

Thurs October 5 at 1pm & 5pm BST / 12pm & 5pm EST. RSVP by clicking the first session here and the second session here.

Everything’s A Mess... a webinar on how brands can navigate uncertainty 

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As you may have noticed, it’s been a turbulent few years. Shocks of uncertainty feel like they’re coming more seismically and frequently than ever (though, spoiler alert: things have always been uncertain) leaving us, and brands, and consumers in a constant state of flux. 

But it isn’t all doom and gloom. There is good to come from uncertainty, and in chaos lies opportunity. So, how can you find a way through? 

What should brands do or not do? Are you a hand holder, facilitator of escapism, or relatable realist – and what’s right for your brand?

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Join Rachel Rapp, futures director, and Amy Nicholson, associate director, futures, on Thurs October 5 to get stuck into the mess.

RSVP by clicking 1pm BST / 8am EST here and 5pm / 12pm EST here.

An opportunity in sport apparel for women is being missed. Crowd DNA editor Jennifer Robinson looks at how to win with the older woman who seeks out active fitness…

Our latest report Reframing Ageing: APAC shows what is changing for the older person, and what they want from products and campaigns. We see this as the ‘reframing, reassessing and reclaiming’ of what ageing feels like. 

Download Reframing Ageing: APAC here.

There’s lots to get to know about ageing reframed, but one cohort being overlooked is the 50-plus active woman. We don’t find her on the activewear shop floor. There’s no major menopausal woman range – a natural addition to sport brands that have developed maternity, teen or plus-sized ranges. In campaigns for active women, the athletic older woman isn’t featured: Nike’s ‘Year of the Woman’ launched in Spring without her. She isn’t placed in inclusive ranges, either: not in the adidas new Collective Power or recent Athleta ranges – all of which has otherwise a great record for diversity.

Apparel brands have made great strides in inclusivity, and older active women can be a bigger part of this. So what’s next? Here is how to win with the 50-plus active woman, and to really show that activewear can fit all stages of life. 

Your Body Is Never The Same

There’s an athletic body in there as a woman gets into her fifties, it has just been transformed by menopause. Earlier this year, Nike launched leak proof period shorts: which is great for helping teenage girls feel comfortable doing sport. But similar technical changes to sports wear could be made for menopausal women: who may experience menstrual ‘flooding’; sweating; weight gain around the middle. Who wants a higher neckline for breast support. Or material that ameliorates against chaffing. There are innovative designs that are helping the menopausal body in sport, for example the US clothing brand, Become, that has developed Anti-Flush Technology™, which absorbs heat from the surface of the skin when it gets hot, then releases warmth back onto the body during the chill that follows.

Celebrating Last Place 

A few years ago, Nike launched CruzrOne – a sneaker for the slower runner. It arrived with compelling marketing (even more than usual…). The product, we saw in the advert, originated for company co-founder, Phil Knight – “a slow runner – and that’s me,” he said. What he didn’t say was that he’s over 80 years old. This is a product designed to appeal to older people but marketed focused on actual needs not assumed age – it’s for “all those cruisers” out there – could be 80+ or 20. It’s a product for the active stage you’re at right now – very, very slow running – not your age. It doesn’t make the customer feel their age when buying. Sounds great, right?

What Is Her Experience?

In our report Reframing Ageing we looked at how life doesn’t stop at 50. And nor does exercise – though how you experience it does change. One successful UK active apparel brand, Deakin and Blue, really leans into this with their uplifting Swinspiration pages, which reframes sporting achievements from physical wins to a candid, honest look at life as an active older woman – often now about wellbeing as much as sporting goals. We see this in their web page section with contributions from customers: Body Stories sparks poignant responses by asking provocative questions, such as: “You’re standing on a beach in your swimwear on a nice hot day. How do you feel about yourself and your body at that moment?”

Support Can Be Sexy

Sports bras give extra support, and are still available in the sexier styles. Where is the equivalent across other apparel? Australian swimwear brand Baiia has a product innovation in activewear with the world’s first four piece bikini, a flattering alternative to a full body cover-up (and modelled by older models, acknowledging their experience:  “As women, our bodies are often changing and adapting to the rhythm of life’s varied stages”). The UK brand, Fijjit, offers the stylish All-In-One workout outfit with an extra high waistband and a halter neck mesh bib to keep everything in place. While the US brand Any Age promises stylish kit that compliments and supports the mature body: “Spillage. Sagging. Support. We heard you.”

Apparel retailers have been leading the way on so many great products that help female body positivity. It’s a good time to develop that with the 50-plus women’s sport market, and reframe their ageing experience in activewear. It should be a big win.